NS Baseball. You can Order from March 22- April 5th to ensure opening day delivery. All orders will be picked up and handed out by Rachel Matthews. If there is an issue with your order you are to email us directly with any of your concerns. You will have 7 days from April 20th to to contact us at lpbdesigns@yahoo.com. There are no refunds on custom orders or errors on the part of the YOU the buyer. We will reopen the store on April 18th if you are unable to order during the first go around.