ALL SALES ARE FINAL.
REFUNDS/EXCHANGES: No refunds or exchanges are accepted for customized/personalized items. In the event of a spelling/design error or a quality issue is made on the part of LPB Designs, the item will be fixed or replaced to the best ability of LPB Designs. In the event that LPB Designs is unable to fix or replace said item, a refund will be issued. If your item is back ordered and your wish to cancel your order LPB Designs will issue you a refund. No item will be fixed or replaced after you have washed the item as LPB cant guarantee you washed the item as directed.
CUSTOM ITEMS MADE OUT OF APPAREL
If your are having LPB Design make items such as memory bears, pillows or blankets out of clothing you have provided, you must specify that you would like the scraps from the apparel at the time you place the order. Other wise the scraps are held for 30 days after which time they are disposed of. If you have an issue with the item that was made for you, you will have 30 days from the time your item is picked up (or delivered) to notify LPB Designs.
CANCELLATION POLICY: Cancelled orders are only accepted within 24 hours of receipt of payment. Cancellations will not be accepted after 24 hours of receipt of payment. There will be a 30% restocking fee for all cancelled orders. All items are made to order unless noted otherwise.
REFUNDS FOR NON-CUSTOM GOODS: The processing times for a refund can take up to four weeks to process. The customer is responsible for return shipping fees. You have 7 days to notify LPB from the shipping date of any issues at which time you will get an authorization code if approved for return. All returns must have the authorization code in order to be processed.
PURCHASER ERRORS: In the event of a spelling/design error made on the part of the purchaser, depending on the nature of the item, LPB Designs may be able to fix or replace said item, but an additional fee must be paid in full before work will be completed. For all non-apparel items and ink print items, LPB Designs will apply a 10% discount to the cost of purchasing replacement items. For vinyl image apparel items requiring spelling corrections, a fee of $10.00 will be assessed to fix the personalization.
SHIPPING & HANDLING: Shipping and Handling rates are based on the weight of all items in the order. Shipping times vary depending on the nature of the item and can take up to 2-3 weeks for shipment to leave our office. Please see each item description for further details. All items are shipped with Delivery Confirmation and a Tracking Number which will be updated through your PayPal invoice transaction within 24 hours of shipping. LPB Designs will not be held liable for your package after it has been scanned "Accepted" at the Post Office. If there are any issues after this point, you will need to contact the Post Office directly.
PEAK SEASON runs from September 1st through December 31st, during which time shipping times may increase. In the event of a delay in shipping beyond 3 weeks, due to back ordered merchandise, LPB will notify you immediately. This does not include Fundraisers as they take longer than standard orders
RUSH SHIPPING: In the event that an item is needed RUSHED, LPB must be notified within 24 hours of placing the order, and rush shipping fees will be assessed.
FONTS: The font used for personalized items will be chosen to best fit the item at the discretion of LPB designs and may differ from that in the example.
PAYMENTS: Online payments are accepted in the form of PayPal or credit/debit cards. Local payments are accepted in the form of PayPal, credit/debit cards, cash and checks. All check payments require up to 7 business days to clear and your items will not be released until check has cleared. There will be a $30.00 fee assessed for any returned checks. This fee must be paid before your items will be released. *Out of state checks are not accepted.